FAQ

General

What is My Life Capsule?

My Life Capsule is a technology solution that paves the way for our life’s memoirs to be curated, our final wishes to be understood and for our families to be brought together to celebrate the life of their loved one. It eases the emotional and logistical burden of an inevitable part of life and creates a beautifully crafted tribute and legacy.

Why do you and your family need a Capsule?

Perhaps your last day on this earth is many years from now or maybe that final day is much closer. None of us are promised tomorrow. Our death is inevitable, just like everyone else’s. If you have not yet experienced the death of a loved one, as a human being, you will one day.

By creating a capsule for yourself, or for your loved one, you mitigate the risk of not being around to share what you’ve learnt, where you’ve been, and the adventures you’ve had. The emotional and logistical turmoil that death of a loved one often brings can be excruciating. Preparedness for the unexpected and sharing our life’s story, our personal wishes and information and our legacy can help mitigate the pain and sorrow on our loved ones and can bring about a sense of peace in our own minds. It can even become the ultimate celebration of life.

How does it work?

You will be guided through your capsule step-by-step using type or voice recordings. Questions will prompt you to remember special moments and stories in your life, upload your favourite photos and memories and allow you to consider and record your end-of-life plans and wishes.

1. Register your username and password

2. Select one of the following sections within your Dashboard and follow the steps to add content:

a) Life Memories
Build your life story using our step-by-step guide, record your most memorable life moments, milestones and stories.

b) End-of-Life Planner
Record your thoughts on your final wishes, including funeral plans, notification lists and personal preferences.

c) Media Capsule
Upload and label photos and videos of your most precious moments and highlight your life story in picture.

d) Personal / Digital Record
Capture your personal and digital records in a safe and secure location for the nominated guardian of your capsule to access.

e) Letters
Write personal letters to your loved ones, to be sent at a specific time, but not read, by the nominated guardian of your capsule.

f) Contacts
Add loved ones to your capsule to be a guardian, or help collaborate on your life story.

g) Legacy Board

A gathering point where families are brought together to celebrate the lives of their loved ones using the interactive Legacy Board to share the life story of the capsule owner and to invite friends and family to submit images and stories of their memories with this person. 

3. Complete your capsule at your own pace, share with anyone you like, skip questions any time and complete them when you’re ready. You capsule auto-saves every 60 seconds. Access your capsule at any time, on any device.

Can I create a capsule for my loved one if they can not type or write?

We are passionate about supporting our clients and their families, from generation-to-generation, to capture their most precious memories, information and wishes. If your loved one is unable to create their own capsule, you must first ensure you have the full permission from your loved one to create a capsule on their behalf. You may consider one fo the following options:

  • Ask questions and type in the answers as you go
  • Record your conversation and upload in the media capsule
    • Most mobile phones now have voice recording capability. You can simply record, save and upload to the capsule.
  • Video your conversation and upload in the media capsule.
    • Most mobile phones now have video recording capability. You can simply record one, or multiple videos, and upload in the media capsule.
  • Ask friends and family to contribute photos, videos and stories

Does My Life Capsule replace my Will?

My Life Capsule does not replace or supersede any legally binding documentation. Nor does it form part of a persons’ medical, financial or will & last testament. Consultation with a legal professional is recommended for users who do not have an active Will.

See our full Terms & Conditions here

What size files, images, videos can I upload to my capsule?
Subscription holders may upload up to 200GB of data.

Document files may be uploaded up to a 500mb limit per file in any of the following formats: .doc, .docx, .pdf

Photos, Videos and Voice Memos may be uploaded up to a 500mb limit per file. The media capsule accepts the following formats: .jpeg, .jpg, .png, .gif, .mp4, .mpg, .mov, .wmv, .avi, .ogv, .3gp, .3g2, .mp3, .ogg, .wav

Capsule and Account Settings

Login and password
To reset your password, go to Account at the top right of your capsule and select

Change Password
If you forget your password, select Forgot Your Password on the login page

Capsule Sharing/Account Guardians
Add Next-of-kin, guardian or detail of persons you wish to be able to collaborate with at top right of your capsule and select Contacts. Add Name, Relationship and Email details for each contact. Select contact as a Guardian or Collaborator. Select Add Record. Their details will move to the right-hand side of your page for storage. You may edit or delete each contact at any time.

How do I get support for my Capsule?

Support requests may be submitted via any of the following methods:

  • In Capsule
    Select Support located at top right-hand corner of your dashboard.
  • On website
    Select Support located at top right-hand corner of each page.

Email
[email protected]

Phone
1300 431 660

My Life Capsule Support service operates 24 hours per day, 7 days per week. Support requests are submitted to our support team who will reply to enquiries within a maximum of 24 hours.

Privacy, Terms and Conditions & Security

Is my capsule really safe and secure?

The security of your capsule is our highest priority.

All data stored within your capsule and on My Life Capsule is encrypted using 256-bit Transport Layer Security (TLS), this means that your data is secured for all data shared within your capsule and to and from the Application Programming Interface (API).

Payments are processed by Stripe. Your credit card details are sent directly to the payment provider over encrypted connections. Your credit card details are not stored or logged on the My Life Capsule database.

My Life Capsule requires strong passwords through:

  • Passwords must be a minimum of 8 characters
  • Passwords must include a number or special character
  • Passwords cannot contain the user’s name or email address

No plain text passwords are stored at any time.

My Life Capsule runs and stores data on Amazon Web Services. You can view their security information here

What are My Life Capsules Terms & Conditions and Privacy Policies?

View My Life Capsules full Terms of Service and Privacy Policy: